Support

How to reach us

• Phone: call our hotline any time, day or night.
• Messenger: message our Facebook page for quick answers.
• Email: write to us and we will reply the same day.
• In person: visit one of our Experience Centres.

Before you call

Keep your booking reference (it starts with TZ-) and the email used to book — it helps us find your trip straight away.

Common requests

• Changing a travel date or correcting a name
• Cancellations and refunds — see our Refund & Cancellation Policy
• Invoices and payment receipts
• Instalment payments — see our EMI Policy
• Visa document checklists

If something goes wrong on your trip

Call the hotline first — a delayed flight or a hotel problem is usually quickest to fix while you are still there. Keep any receipts and written notices the airline or hotel gives you; they are what a claim is built on.